tkvat Privacy Policy — How Your Information Is Protected

Last updated: January 2026

This privacy policy ("Policy") is issued on behalf of the tkvat platform ("we", "our", "tkvat") and clearly describes how your ("user", "you") personal information is collected, processed, stored, and protected. By using tkvat's website and services, you agree to the terms of this Policy.

We believe transparency is the foundation of a healthy relationship with our users. It is our commitment to keep you fully informed about every aspect of how your information is used.

This policy may be updated from time to time. For any changes, we will publish a new date on this page and notify you directly if needed.

1

Scope of Information Collection

We collect the following types of information when you register and use services at tkvat:

1.1 Information You Provide Directly

When you create an account or use our platform, you voluntarily provide the following information:

Full name and date of birth
Email address and mobile number
Payment method details (bKash, Nagad, Rocket, Upay or bank account details)
Documents required for identity verification (such as a copy of your national ID card or passport)
Content of your service-related communications (live chat messages or emails)

1.2 Automatically Collected Information

When you use our website or app, certain information is recorded automatically:

IP address and device identifier information
Browser type and operating system
Your usage patterns and session logs on the platform
Information obtained through cookies and similar tracking technologies

1.3 Information Received from Third Parties

For the purposes of fraud prevention and identity verification, we may collect limited information from trusted third-party service providers. Information collected in this context will be used only for legitimate purposes.

2

Purpose of Using Information

tkvat uses your information for the following legitimate purposes:

2.1 Service Operation & Improvement

Creating, verifying, and managing your account
Processing deposit and withdrawal transactions
Providing gaming and betting services without interruption
Applying bonuses, rewards, and promotional offers

2.2 Security & Compliance

Protecting account security and preventing fraudulent activity
Verifying age (21+)
Maintaining responsible gaming policies
Ensuring compliance with our terms and conditions

2.3 Communication & Support

Responding to your requests and complaints
Keeping you informed about important platform updates
Providing 24/7 customer support

2.4 Analytics & Development

We use analytical methods to assess platform performance and improve the user experience. This uses aggregated data rather than personally identifiable information.

3

Data Storage & Security

tkvat gives the highest priority to the security of your information. Our protection measures include:

3.1 Technical Protection

All data transmission is secured through SSL encryption
Multi-factor authentication is used for access control
Regular security audits and vulnerability assessments are conducted
Payment information is stored in encrypted format

3.2 Data Retention Period

We retain your information only for as long as is necessary to provide our services or meet legal obligations. Even after an account is closed, some information may be retained for a set period as required by law.

3.3 Staff Training & Policy

tkvat staff have access only to the information necessary to provide services. All staff are trained to comply with data protection policies and are required to take a confidentiality pledge.

Important: If you believe your account security has been compromised, contact our support team immediately.

4

Sharing Information with Third Parties

tkvat never sells or rents your personal information to third parties for commercial purposes. However, information may be shared in a limited number of situations:

4.1 Service Provider Partners

We work with trusted third-party service providers to carry out core operations such as payment processing, identity verification, and fraud prevention. These partners may only use information for specified purposes and are required to comply with our privacy standards.

4.2 Legal Obligations

We may be required to provide relevant information in response to court orders, lawful requests from law enforcement agencies, or other legal requirements. In such cases, we will only provide information that is legally required.

4.3 Business Transfers

If tkvat's ownership or operational structure changes for any reason, user information may be transferred to the new operators. However, the terms of this policy will continue to apply.

4.4 Consent-Based Sharing

Outside the situations described above, we will not share your personal information with any third party without your explicit consent.

5

Cookie Policy

tkvat uses cookies and similar technologies that help improve your user experience and ensure the proper functioning of the platform.

5.1 Types of Cookies

Essential Cookies: Required to keep login sessions and security features active. These cannot be disabled.
Functional Cookies: Used to remember your preferences and settings.
Analytics Cookies: Used to understand platform usage patterns, which helps us improve our services.

5.2 Cookie Control

You can manage cookies through your browser settings. Please note that disabling certain cookies may limit some platform functionality.

6

Your Rights

As a tkvat user, you hold the following rights over your personal information:

6.1 Right to Access Information

You have the right to know what information we hold about you and to receive a copy of that information. Contact the support team to make this request.

6.2 Right to Correction

If your information is incorrect or incomplete, you can request a correction. We will act on your request as quickly as reasonably possible.

6.3 Right to Deletion

In certain circumstances you can request that your personal information be deleted. However, some information may need to be retained for a set period due to legal obligations or contractual reasons.

6.4 Right to Object to Processing

You can object to the processing of your information for specific purposes, such as marketing communications. Once we receive this request, we will stop the relevant activity immediately.

6.5 Right to Data Portability

You have the right to receive your information in a structured, commonly used, and machine-readable format.

To exercise these rights, contact our support team via live chat or email. We generally respond to requests as quickly as reasonably possible after receiving them.

7

Protection of Minors' Information

tkvat's services are for persons aged 21 and over only. We do not knowingly collect information from minors. If we become aware that a minor's information has been collected inadvertently, we will delete that information immediately and close the associated account.

If parents believe that their child's information is held by us, please notify our support team.

8

International Data Transfers

tkvat's servers and infrastructure may be located in various countries. If your information is processed outside Bangladesh, we will ensure that equivalent protection standards are maintained.

We always follow high standards of data protection, and the terms of this privacy policy will apply regardless of where your information is processed.

9

Policy Changes & Updates

tkvat may review and update this privacy policy from time to time. Before any changes take effect, we will notify you in the following ways:

The updated date on this page will be changed
For important changes, you will be notified directly by email
A notification of significant changes may be shown when you log in to the platform

If you continue to use tkvat after an update, you will be considered to have agreed to the new policy. If any part of the policy is unacceptable to you, you may request that your account be closed.

10

Contact & Complaint Resolution

If you have any questions, concerns, or complaints about this privacy policy, please contact our privacy team:

Email: [email protected]
Live Chat: Available 24/7, in Bengali and English

We take any information-related request or complaint from you seriously and will work to resolve it as quickly as possible. Your privacy is not just a legal obligation for us — it is a core principle of our business ethics.

tkvat is committed to earning your trust as a fair play and safe platform. Protecting your information is our highest priority.

Protecting Your Information Is Our Responsibility